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Terms and Conditions

Website Terms
Gerneral Terms

Landmark Vintage: Terms and Conditions

Company Information

Below outlines the terms and conditions that may apply to your use of the www.landmarkvintage.com (The Website”) and any product(s) or service(s) you order from us whether they were placed through the website, on the telephone, by email, fax, or any other Internet-enabled device.

This website is owned and operated by Landmark Vintage Limited a company registered in England and Wales under company number 8658571, having its registered office at Regal House, 11 Albion Place, Maidstone, Kent, United Kingdom ME14 5DY and trading address at Innovation Centre, University Road, Canterbury CT2 7FG (“The Company”).

Unless otherwise stated, we use the terms “we”, “us” and “our” on this website to refer to Landmark Vintage throughout the Terms and Conditions which include Website Terms of Use, Privacy & Cookie Policies and General Terms and Conditions of Sale.

Nature of our business

Landmark Vintage is an on-line retailer and wholesaler of special release, rare and collectible fine wine and spirits.

Contact Details

If you have any queries or comments regarding the Terms and Conditions, products, services or this website, you can either write to us at Landmark Vintage, Innovation Centre, University Road, Canterbury, Kent, United Kingdom CT2 7FG or email.

Due to the nature of the products and services on offer age restrictions apply in the UK.

By placing an order through Landmark Vintage, you confirm that you (and, if different, the recipient of the product and/or service) are aged 18 and over.

If there is no legal age for consuming or purchasing alcohol in your country, you must be over 21 years old.

Landmark Vintage and its representatives reserve the right to check the age of the recipient using an acceptable, valid, legal form of photographic ID (i.e. drivers licence, passport or electoral roll register).

Stock Storage

All stocks offered by us are stored off-site under bonded storage in England, Scotland, France and Italy, and, as such, we are not a store where you can walk in and purchase goods.  Site is screened by 24/7 CCTV, visitors will be required to provide ID and authorisation code for gate entry PIN and FOB for access to internal offices.

Website Terms of Use

Access to the Landmark Vintage website at www.landmarkvintage.com (the “Website”) and to any order you place on the Website, is confirmation that you have read, understood and agreed to all the Terms and Conditions and Policies outlined regardless of how you accessed the Website.

Use of this website by accessing, browsing, using, registering with, or placing an order on the Website is prohibited unless you agree to all these Website Terms and Conditions

Landmark Vintage reserves the right to change any of the Terms and Conditions at any time.

References to “visitors”, “users”, “you”, “your” and “yours” are references to the person(s) accessing this website (including ‘Trade Sales’ customers).

By accessing and using the Website, you accept and agree to be governed, without modification, limitation or qualification to these terms and conditions.

Most browsers are initially set up to accept cookies.

If you prefer, you can set your browser to reject cookies.

However, you will not be able to take full advantage of our web site if you do so.

Landmark Vintage reserves the right to refuse access to its Website, products or services supplied by Landmark Vintage, at any time and without reason.

Your Use of this Website

You may only use this Website only for lawful purposes and must be of legal drinking age within your country of residence. If there is no legal age for consuming or purchasing alcohol in your country, you must be over 21 years old. You may not use the Website in any way that infringes the rights of anyone else or which interferes with anyone else’s enjoyment of the Website.

You obtain no rights or licenses in or to the Website or any of its content, other than the limited right to use the Website in accordance with these terms and conditions.

Visitors and users of the Website must not broadcast, modify, copy, reproduce, republish, re-use, disassemble, circulate, decompile, reverse engineer, create derivative works from, download, save, print, display, re-sell, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from the website without the express written permission of Landmark Vintage.

Unauthorised use of the material may violate copyright, trademark, and other laws.

Visitors and users of the Website from locations outside the UK are subject to customs, legal, regulatory and certain practical restrictions.

Those who choose to access the Website and place orders for delivery to locations outside the UK are responsible for compliance with local laws if and to the extent local laws are applicable.

Warranty and Liability

The content on the Website and any products or services offered through it are provided on an “as is” and “as available” basis. We will carry out our responsibilities in hosting our products or services; however we cannot guarantee these will be fault free.

You bear the risks associated with your use of the Website. In particular, you hold the responsibility of ensuring that your computer system (including any technologies or devices by which Landmark Vintage makes the Website available to you at home, on the move or within its premises) meets all relevant technical specifications necessary to use and is fully compatible with this Website.

Landmark Vintage does not provide any warranty that the Website or its servers are free from infections, worms, viruses, cancelbots, “Trojan Horses” or anything else that is deemed to have infectious, destructive or contaminating properties.

We shall not be liable whatsoever, for any damage to, or viruses that may infect your property including computer equipment, other technologies or devices following your access to, and use of the Website.

You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

Ownership of Rights

All rights, including copyright and other intellectual property rights, in and to this Website (including all text, graphics, code, files, database rights and links) are owned by Landmark Vintage Limited and its affiliated or other third party licensors.

Whether a private or ‘Trade Sales’ customer or supplier by submitting information (other than your personal data), text, photos, graphics or other content to Landmark Vintage, you confirm that you have the right to use the same and grant us the right to use and remove such materials at our own discretion in any media including the Website.

Landmark Vintage reserves the right to update these terms and conditions at any time.

Such updated terms and conditions will take effect from the time they are first published on the Website.

By continuing to access and use the Website, you will be deemed to have agreed to any changes or updates to our Website Terms.

Accuracy of Information

Whilst Landmark Vintage uses reasonable efforts to include accurate and up to date information in the Website (including any data links) to the fullest extent permitted by law, we exclude all warranties, whether express or implied, or representations as to its accuracy, suitability, timeliness or completeness.

Links to Other Websites

We have placed links on this Website to other websites we may think you may want to visit. We do not vet these websites and do not have any control over their contents.

We accept no liability in respect of the use of these websites.

General Terms and Conditions

Below outlines the general terms and conditions of sale (“General Terms and Conditions of Sale”) that apply to any product(s) or service(s) you order from us whether they were placed through the Website, on the telephone, by email, mail, fax, or any other internet-enabled device. References to “you”, “your” and “yours” are references to the person(s) placing an order.

Description and Price of Products and Services

Reasonable precautions have been taken to try and ensure that the prices quoted on the Website are correct and that all products and services have been fairly described.

However, when ordering products and services through Landmark Vintage (“The Company”) please note that:

All prices are displayed and sold in GBP Pound Sterling exclusive of United Kingdom VAT, Duty and any other Taxes where applicable unless expressly indicated otherwise.

Our website offers a currency conversion facility from GBP Pound Sterling into US Dollar, Chinese Yuan, Hong Kong Dollar, Japanese Yen, Swiss Franc and Euro Currencies. Please note this service is for indicative purposes only and should not be relied upon.

For actual currency conversion rates please refer to your currency provider or financial advisor.

All goods are sold subject to remaining unsold E&OE.

All prices displayed are exclusive of Delivery and Storage charges where applicable unless expressly indicated otherwise;

Packaging may vary from that shown on the Website.

Any photographic evidence concerning the external bottle, labels, capsules, fill-levels or packaging condition can be requested.

Whilst we try to provide an accurate display of the product(s) colours (regardless of the means of transmission used), we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery;

Orders will only be accepted if there are no material errors in the description of the goods or services or their price as advertised on this Website.

Upon identification of a price error, we will inform you as soon as possible using the email address (in the first instance) or contact information you provided and offer you the option of re-confirming your order at the correct price, amending your choice or cancelling your order altogether;

Every effort is made to verify the authenticity, provenance and storage of all products offered. However, no warranty expressed or implied exists concerning the marketability, content, quality or condition of the products (especially in the case of most older wine and spirits) for sale is guaranteed or given;

The weights, dimensions and capacities shown on the Website are approximate only; all products, services and offers are subject to availability, errors and omissions excepted (E&OE).

If on receipt of your order the product(s) or service(s) you have ordered are not available, we will inform you as soon as possible using the email address (in the first instance) or contact information you provided.

Placing and Acceptance of an Order

When placing an order with us you need to register and provide us some compulsory personal information.

Please refer to our Privacy and Cookie Policy for more information on how your personal information will be used, controlled and managed.

You confirm that all information and details provided by you to us are true, accurate and up to date in all respects and at all times.

By placing an order with Landmark Vintage, you agree and confirm that you are able to enter into a legally binding contract and are at the legal age to purchase alcohol within your country of residence.

If there is no legal age for consuming or purchasing alcohol in your country, you must be over 21 years old.

Landmark Vintage reserves the right to accept or decline any order, at any time.

Once we have received your order together with full payment we will acknowledge your order has been received and is being processed. When your payment has been received, the Company will confirm that your order has been accepted by sending you a written acknowledgement by email at the email address you provided.

If we cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing. If you have already paid for the product or service, we will refund you in full within 30 days.

Reserve Storage

Landmark Vintage offers its private and commercial clients who purchase through the company, the opportunity to store their wines within its UK client reserves account temporarily or until alternative private storage arrangements can be made (less than 6 months).

Prior written permission must be obtained for storage in excess of the 6 month period.

Wines purchased through us which are not collected within 5 working days of the release date will be automatically stored and charged per week at a cost of £25 per case, per week. Any changes to such charges will be notified in writing.

For assistance in setting up an account with London City Bond (LCB) please contact us,

Cancellations and Returns

If you are invoiced as a EU resident private individual you may cancel within 14 calendar days on which you receive the goods provided the request to cancel is received in writing.

A refund will not be made for returned goods deemed not to be in a perfect re-saleable condition.

If you fail to notify us within 14 days of delivery or collection of any faults in the products or services or errors in your order, you will be deemed to have accepted the products or services as satisfying your order and will not be entitled to reject any of the products or services for any reason.

Landmark Vintage will process your refund within 30 days of receipt of the products, to the specified address.

Please note that Goods and all packaging should be kept until we inform you in writing whether or not we require you to return them to us at your cost.

Some wines and spirits may be excluded from our 14 day guarantee due to age and rarity. These are clearly marked as sold as seen and a non-refundable item on your sales invoice, and/or agreed in writing by Landmark Vintage Limited and the private EU resident customer.

We do not offer refunds for any products purchased by a company or individual in the wine and spirits trade.

En primeur sales are exempt from right to cancellation.

All products ordered will remain the property of Landmark Vintage (the Company) until we have received payment in full (cleared funds) and delivered (by the Company) the products to the address specified by you, transferred the legal rights into your name or upon collection by either you or an agent acting on your behalf.

Risk

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are physically delivered through us to the address specified in your order (UK deliveries only), upon dispatch (for European and International deliveries), or the legal rights have been transferred into your name, or upon collection by either you or an agent acting on your behalf.

We shall not be held responsible for damages caused during transportation by temperature-control.

Liability

Landmark Vintage total liability arising under these Terms and Conditions shall not in any single claim exceed the order value including any VAT, duty and delivery charges of the order.

Landmark Vintage accepts no liability for any loss or income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or for any other special, indirect or consequential loss suffered by you.

Landmark Vintage shall not be liable to the Customers for ullages or for any deterioration in the condition of any wine or spirits (which can occur naturally no matter how well cared for), whether in reserve storage with Landmark Vintage or stored separately by or on behalf of the Customer.

In the event of international consignments Landmark Vintage shall not be held liable for client unavailability during the period when local taxes become due.

When goods have arrived at the country of destination, extra storage charges, re-delivery and associated costs if applicable are the sole responsibility of the buyer.

Force Majeure

Landmark Vintage shall not be liable for any failure to perform, or delay in performance of, or any of our obligations under these Terms and Conditions that is caused by events outside our reasonable control.

This includes any Force Majeure Events which includes any act (including ‘Acts of God’), event, non-occurrence, omission or accident beyond our reasonable control.

Age Restriction

Due to the nature of the products and services on offer age restrictions apply in the UK.

By placing an order through Landmark Vintage, you confirm that you (and, if different, the recipient of the product and/or service) are aged 18 and over.

If there is no legal age for consuming or purchasing alcohol in your country, you must be over 21 years old. Landmark Vintage and its representatives reserve the right to check the age of the recipient using an acceptable, valid, legal form of photographic ID (i.e. drivers licence, passport or electoral roll register).

Amendments to the Website Terms

Landmark Vintage reserves the right to change any of the Terms and Conditions at any time.

Payment

All products and services including any bank charges must be paid for in GBP Pounds Sterling.

Full payment for products and services not paid for by banker’s card will be due on invoice (sent electronically as a PDF), unless an account facility has been authorized in advance but prior to goods being dispatched, transferred to your bonded account, or released to your international shipper.

Unless specified, prices do not include any VAT, duty, taxes, carriage or storage which will be payable by you at the rate stipulated on the invoice.

During the purchasing process, you will be asked to provide your payment details.

By providing your payment details you confirm that the credit or debit card being used is yours.

Payment details are processed through a secured payment mechanism powered by Worldpay.

We do not collect or store payment information within the Company. Please refer to our Privacy and Cookie Policy for further details.

Payment of products and services can be made either by bank transfer to the Company bank account as specified on the invoice, or for goods up to a maximum of £500.00 by debit or credit card using the secured payment mechanism powered by Worldpay.

Cards we can accept are:

Visa Credit, Visa Debit, MasterCard Credit, Mastercard Debit, Visa Electron, Maestro and JCB.

All card holders are subject to online security validation checks and all card payments are subject to authorisation by your card issuer.

Should the card issuer refuse to authorise payment to us we will not be held liable for any delay or non-delivery of products or services ordered by you.

All products ordered will remain the property of Landmark Vintage until we have received payment in full (cleared funds) and delivered (by the Company) the products to the address specified by you, transferred the legal rights into your name or they have been collected by an authorised person designated by you.

We reserve the right to contact you by letter, telephone or email to verify details before we are able to dispatch your order.

If your payment is not received within the agreed terms (as specified on the invoice), we reserve the right to suspend deliveries until such outstanding payments and charges have been settled in full.

A 5% late interest fee plus the latest late payment legislation fees will be charged for all outstanding balances if approved credit accounts are not settled within the agreed credit term period stated on the invoice.

We reserve the right to utilize monies held on account or otherwise received from or on behalf of the customer or sell any products which are held in storage on behalf of the customer to discharge any outstanding fees.

Remaining balances held after discharging outstanding balances shall be credited to the customer’s account.

We reserve the right to accept card payments.

Delivery, Collection and Delays

Delivery charges, transfer charges and timescales vary depending upon the type, size and weight of products ordered, the service you select, and the delivery address. Some delivery addresses and transfers may incur additional delivery charges.

Landmark Vintage will inform you in writing of any additional costs.

Delivery and transfer timescales are estimations only and we or our associates will make every reasonable effort to keep you informed but shall not be liable to you for any delay or failure.

Delivery will be to the UK or international address or storage facility as specified in your order. If delivery is arranged through the Company and no one is available at a residential or other address at the time of delivery, you will be contacted by email, telephone or in writing (delivery advisory note) whichever means specified in your order and alternative arrangements for delivery shall be made.

If you fail to take delivery (UK deliveries only) after a further 2 delivery attempts, from the date the products were due to be delivered then we will store the products in our client reserves account until the products are either delivered or collected by you.

Our current return delivery rates and storage charges will be applied to all products awaiting delivery or collection after this time.

For European and international delivery, due to customs, legal, regulatory and certain practical restrictions applicable to orders placed, some of our products many not be available for delivery to certain destinations outside the UK.

Landmark Vintage reserves the right to define what can and cannot be delivered to which destination(s).

Principally, some of our products are sold under bond (IB) however and some are available on a duty paid (DP) basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation, and customers are required to check these details before placing an order for European or international delivery.

Bond to Bond transfer fees may be applicable to products sold under In-Bond status.

Due to the nature of European and international deliveries, we reserve the right to charge additional delivery costs or any other expenses associated in the event of a non-delivery caused by your failure to provide adequate delivery instructions and/or your non-availability to receive the delivery.

Where the supply of your product(s) or service(s) is delayed or prevented for reasons beyond our control (for example, import delays or higher than anticipated demand) we will make every reasonable effort to keep you informed but shall be under no liability to you for such delay or failure.